The new head office branch of ING Luxembourg in the Kons Building at the Place de la Gare officially opened for business yesterday. 

Based on the ‘Agence Orange’ concept, the branch diverges from the traditional banking model, with fewer staff and greater autonomy of operations for customers. The area is arranged around three customer areas, including a self-service zone for simple operations, a coaching zone to assist customers from the moment they arrive, and an advice zone for complex operations. The branch also features a coffee lounge and vending machine for ING promotional products the profits from which are donated to Unicef Luxembourg.