DOCTENA has announced that its has secured €4.5 million from private investors, business angels and debt to fuel its European expansion.
DOCTENA is the leading doctor-booking platform in the Luxembourg, Belgium and the Netherlands. The new funding will be used to consolidate existing markets, to enter
Switzerland and further European countries.
“We started in 2013. Today over 15% of the doctors use our services in Luxembourg. For some specialties it is up to 30%.“ said Patrick Kersten, CEO and founder. “DOCTENA is the only European medical booking platform operating in multiple countries and has a unique knowhow. Our Brussels and Amsterdam teams are doing well and growing strongly. Patients are enthusiastic.“
The proven business model as well as the current operational performance have convinced BIL to extend a long-term loan to the company. “Innovation is part of BIL’s DNA and we strongly support entrepreneurship in Luxembourg. Our participation to the InnovFin initiative together with the European Investment Fund creates new opportunities for SMEs. Companies such as Doctena share the same innovative spirit and we’re proud to help them grow solid financial roots in Luxembourg” said Marcel Leyers, member of the BIL Management Board and Chief of Corporate and Institutional Banking.
Some investors belong to LBAN, the Luxembourg Business Angel Network, a club of investors actively seeking seed investments in local start-ups. “We are pleased that members of our association have participated at each of the respective financing rounds of Doctena, which enabled the development of a Luxembourg based start-up to go international” said Marc Molitor, president of LBAN. That investment highlights LBAN’s mission to foster angel and seed capital investing in Luxembourg and abroad while creating a strong community of like-minded business angels.
The total investment is now €6 million, reinforcing the European ambitions of the company. The advantages for the medical practices are many. Less time is spend on the phone. The practices experience higher attendance of patients due to systematic reminders. The patient satisfaction and retention are the focus.
Yearly satisfaction surveys amongst patients show strong support for existing mobile and web solutions offered by DOCTENA. Up to 97% of patients indicate that they are willing to recommend the tool to friends and family. “I can only recommend all doctors in Luxembourg to adopt online bookings as repeated feedback from patients is to be able to book an appointment with all their doctors on one single platform. It is happening.”
DOCTENA is well positioned to conquer more European markets. An international and seasoned team now has proven experience in entering new markets. Adopting and improving is today part of the company’s DNA.
