Fujitsu and SEB Luxembourg, part of the Swedish banking group SEB, have completed a digital co-creation e-banking project in just 11 months.

Fujitsu and SEB worked with Nvision to develop the platform design and the overall result is an efficient, user-friendly platform, including mobile applications, which also gives SEB the flexibility to further develop future online banking services.

The innovative, custom-built, multilingual e-banking platform is aimed at improving customer satisfaction and service delivery at SEB. Replacing an old platform and built on top of SEB’s existing systems, the new platform includes a website designed from the users’ perspective, giving SEB’s international private banking customers full access to their accounts, investments, payment and trading functions as well as new secure communication with their bankers. Early customer feedback shows increased engagement with the platform, and greater use of the additional information and custom-made features provided on it.

An agile co-creation approach was the key to achieving such a fast turnaround. All stakeholder groups were represented from the beginning, with their requirements translated into a working prototype, which was then tested extensively with a wider group. Multiple subsequent rapid rounds of input and revisions helped shape and refine the platform.

Cédric Jadoul, Head of Digital Strategy, Business and Application Services at Fujitsu Luxembourg, commented “Our co-creation approach has proven to be very successful for devising innovative digitalisation projects that transform business operations and increase customer satisfaction. Our agile methodology was a key factor in delivering results quickly, as this approach allows us to rapidly test ideas, make and correct mistakes, and deliver a future-proof solution for SEB and its customers.”​