Credit: Grand Ducal Police

On Tuesday 6 October 2026, the Grand Ducal Police issued a warning about phishing scams related to the transition of payment application Payconiq to the Wero platform.

The police said that over the past few days, they have received reports of several cases of phishing and attempted fraud related to the introduction of the Wero payment system.

According to the police, the perpetrators are frequently using the transition from Payconiq to Wero as a pretext to obtain personal information, banking details, or login credentials. In several cases, victims initially received emails or messages asking them to switch to Wero via a link.

After the victims followed the link and entered personal or card details, they were sometimes contacted by telephone shortly afterwards. The callers claimed, for example, to be employees of a bank or of LuxTrust, and stated that the victim's account had been hacked or that suspicious transactions had been detected.

Using this pretext, the perpetrators then attempted to persuade the victims to provide additional information, scan QR codes, or approve transactions or requests through LuxTrust or other banking applications.

The police are also aware of cases in which the perpetrators go a step further and announce that a supposed employee will come to the victim's home personally to collect their bank card.

Banks, LuxTrust, and other legitimate service providers will never ask you to hand over your bank card, PIN codes, login credentials, or LuxTrust codes to a stranger.

The police therefore advise exercising particular caution:

• Do not click on links or QR codes in unexpected messages.

• Do not enter banking, card, or login details through such links.

• Do not approve transactions that you did not initiate yourself.

• Do not allow yourself to be pressured over the telephone. If in doubt, end the call.

• Subsequently contact your bank or the relevant service yourself, using the official contact details you already know.

The police also urge people to be aware that criminals can use caller ID spoofing to display false or seemingly familiar telephone numbers. Even if a Luxembourg number or a number that appears to be an official number is displayed on your phone, this does not automatically mean that the call actually originates from that organisation.

If one has already provided information, approved a suspicious transaction, or handed over a bank card, contact one’s bank immediately and have the affected cards and/or accounts/access credentials blocked. Then file a police report at a police station.

The Grand Ducal Police also encouraged people to raise awareness of this type of fraud among elderly relatives, friends and neighbours.