On Friday 19 June 2026, Luxembourg’s Directorate for Consumer Protection announced that it had recently undertaken an on-site inspection campaign covering more than 100 electric vehicle charging points located throughout the country.
The directorate said the results of this campaign show that the vast majority of the charging points inspected provide consumers with pricing information, enabling them to know the cost of charging before it begins. In most cases, tariffs are available directly on the charging point or through a simple device, allowing users to access the necessary information before any use.
In some situations, the information is available only by means of a QR code displayed on the screen. While this solution may meet legal requirements when implemented correctly, it requires the use of a smartphone and may therefore be less immediate for some users.
The directorate noted that the inspections nevertheless highlighted a limited number of situations – approximately 12% of the charging points inspected – in which the display of tariffs was not compliant or remained insufficient. These cases mainly concerned the absence of displayed prices or access to information considered difficult to read or incomplete for the user.
In this context, the directorate announced it is working with the Directorate-General for Energy of the Ministry of the Economy and Klima-Agence and is supporting operators in achieving full compliance. Monitoring of commitments will be carried out and, where necessary, additional inspections will be undertaken to ensure the effective implementation of corrective measures.
“This campaign represents a first step in assessing practices within the sector. We will continue inspections in order to monitor developments in practices, encourage improvement efforts and ultimately ensure optimum transparency for all consumers,” said Minister for Consumer Protection, Martine Hansen.
